MCP Server for Crisp: Live Chat Automation

Crisp's real-time websocket API means an MCP server here often runs as a long-lived process rather than a request-per-call handler, holding session state between tool calls.

Core Tools

• get_session_context(session_id)
• send_message(session_id, text)
• transfer_to_human(session_id, reason)

Handoff Is the Hard Part

The most important tool in this set is the transfer — define clear criteria (repeated confusion, explicit request, billing topics) for when the agent should hand off rather than keep trying.